1. SUPPLY OF SERVICES
1.1 Provision of Services: S2R2 Global Entities LLP shall provide the Services to the Member during the Membership period in accordance with the Member’s specific Requests, provided that S2R2 Global Entities LLP shall not be required to supply or facilitate goods and/or services that it deems, at its sole discretion, may violate applicable laws, standards, or regulations, or may offend the relevant jurisdiction's taste and decency.
1.2 Performance Dates: S2R2 Global Entities LLP shall use reasonable efforts to meet performance dates specified, but such dates are estimates only, and time is not of the essence.
1.3 Changes to Services: S2R2 Global Entities LLP may make necessary changes to the Services to comply with applicable laws or safety requirements, or those that do not materially affect the nature or quality of the Services. S2R2 Global Entities LLP will notify the Member of such changes and cost implications if any.
1.4 Language: Services will be provided primarily in English only.
1.5 Outside Business Hours: If Member queries and/or Requests occur outside of normal business hours, they may be directed to an alternative S2R2 Global Entities LLP office for assistance. In such cases, services will be provided in English.
1.6 Commissions on Products or Services: S2R2 Global Entities LLP reserves the right to accept commissions on products or services supplied by any Supplier.
1.7 Monitoring of Calls: Telephone calls to S2R2 Global Entities LLP may be monitored or recorded for training, record keeping and quality control purposes.
1.8 Care and Skill: S2R2 Global Entities LLP shall provide the Services with reasonable care and skill, as far as reasonably possible, in accordance with your Requests and reasonable instructions.
2. PLACING A REQUEST
2.1 Request Method: Members may place Requests via telephone (excluding text messages), email, approved messaging apps, or the Member Portal.
2.2 Right to Refuse Requests: S2R2 Global Entities LLP reserves the right, at its sole discretion, to withdraw Services or refuse to accept any Requests.
2.4 Notification of Inability to Fulfill: If S2R2 Global Entities LLP cannot or is not obliged to fulfill a Request, it will inform the Member as soon as reasonably practicable.
2.5 Accuracy of Details: The Member undertakes to provide accurate details for bookings, orders, or purchases, ensuring that the account has sufficient funds to cover the costs.
2.6 Service Fees: Certain services, products, or benefits may incur a S2R2 Global Entities LLP services fee or handling charge. The Member authorizes S2R2 Global Entities LLP to charge their Payment Card or invoice them for such fees.
3. CANCELLATIONS, REFUNDS, AND RETURNS
3.1 Sales Contract with Supplier: The Member acknowledges that any sales contract for products or services arranged through S2R2 Global Entities LLP is between the Member and the relevant Supplier, not S2R2 Global Entities LLP. Cancellations should be addressed with the Supplier. S2R2 Global Entities LLP acts solely as an intermediary and is not responsible for any direct or indirect damages arising out of supplier default, misrepresentation, or non-performance.
3.2 Substitute Products or Services: If a requested product or service is unavailable, S2R2 Global Entities LLP may offer a similar substitute, which the Member may refuse. If payment has been made, the Member may request a refund directly with the suppliers.
3.3 Descriptions of Products and Services: All product/service descriptions on the Website have been approved by the Supplier. S2R2 Global Entities LLP is not liable for inaccurate descriptions.
3.4 Payment Due: Payment for products or services is due immediately upon acceptance by the Supplier.
3.5 Returns and Exchanges: Returns and exchanges for goods purchased by S2R2 Global Entities LLP on behalf of the Member are subject to the Supplier's policies. It will be the responsibility of the Member to educate themselves of the same.
3.6 Proof of Return: It is the responsibility of both the member and S2R2 to retain proof of return when returning goods to a Supplier. We recommend using registered delivery, photos of receipts, etc.
3.7 Customs Duties and Sales Taxes: The Member is solely responsible for recovering all taxes and custom refunds/deductions directly with the agencies involved.
3.8 Courier Failures: S2R2 may on the behalf of the Member receive a courier/ delivery/ or goods delivered at mutually agreed terms and timings and NOT be liable for any damages to the goods what-so-ever.
4. SUPPLIERS
4.1 Supplier Responsibility: Suppliers are responsible for providing the requested goods/services. S2R2 Global Entities LLP communicates with Suppliers on the Member's behalf unless direct contact is more appropriate.
4.2 Supplier Terms: Suppliers may impose their own terms and conditions, which apply to the provision of goods/services. These terms are binding at the time of the order.
4.3 Payment Card Usage: If the Member authorizes S2R2 Global Entities LLP to use their Payment Card/ account for Supplier transactions, S2R2 Global Entities LLP is not liable for any misuse, provided it follows the Member's instructions.
4.4 Availability of Benefits: Benefits are subject to availability and may change without notice. S2R2 Global Entities LLP may reserve the right to benefit from any discounts, price changes or cashback offers if any sufficient to cover costs and margins.
4.5 Delays Due to Member Default:
(a) S2R2 Global Entities LLP may suspend performance of a duty or complete services if a Member defaults or delays payments.
(b) S2R2 Global Entities LLP is not liable for losses caused by delays due to Member default.
(c) The Member must reimburse S2R2 Global Entities LLP for any costs or losses resulting from their default.
5. MEMBER PORTAL
5.1 Data Sharing: S2R2 Global Entities LLP may share personal data and relevant images with third-party suppliers to fulfill requests. Members must notify S2R2 Global Entities LLP if they do not wish their image to be shared.
5.2 Data Collection: S2R2 Global Entities LLP may collect and process usage data to improve the experience.
6. LIMITATION OF LIABILITY
6.1 Exclusions from Liability: S2R2 Global Entities LLP is not liable for:
Death or personal injury due to negligence.
Fraud or fraudulent misrepresentation by suppliers and vendors or any third party.
Breach of implied terms (Supply of Goods and Services Act 1982).
6.2 Exclusion of Losses: S2R2 Global Entities LLP is not liable for loss of profits, business, goodwill, anticipated savings, goods, contracts, or data.
6.3 Liability Cap: Total liability is limited to the annual Membership Fee.
6.4 Supplier Contracts: S2R2 Global Entities LLP is not liable for any act or omission by a Supplier.
6.5 Member Default: S2R2 Global Entities LLP is not liable for issues arising from incomplete or incorrect Member instructions.
6.6 Force Majeure: S2R2 Global Entities LLP is not liable for failure to perform due to events outside its control and applicable under the Force Majeure clauses under Indian law.
6.7 No Implied Warranties: Except as expressly stated, all implied warranties are excluded.
7. COMMENCEMENT AND TERMINATION
7.1 Effective Date: These Terms take effect when S2R2 Global Entities LLP accepts the Membership application and lasts through the Membership period until termination or expiry.
7.2 Exclusive Remedies: Members' only rights and remedies under these Terms are against S2R2 Global Entities LLP.
8. GENERAL
8.1 Privacy and Data Protection: The Services and Membership are subject to S2R2 Global Entities LLP’s privacy policy.
8.2 Assignment: S2R2 Global Entities LLP may assign or subcontract its rights and obligations; the Member may not.
8.3 Waiver: Rights under these Terms are cumulative, and no delay in enforcement waives them.
8.4 Severability: If a provision is found invalid, it is deemed deleted without affecting other provisions.
8.5 No Partnership: These Terms do not create a partnership or joint venture.
8.6 Third Parties: No third party has rights under or in connection with these Terms.
8.7 Entire Agreement: These Terms supersede all prior agreements.
8.8 Governing Law and Jurisdiction: These Terms are governed by Indian law and subject to the exclusive jurisdiction of local courts. Exclusive jurisdiction of the courts of Bangalore, Karnataka.
Arbitration Clause: Any dispute arising out of or in connection with these terms shall first be attempted to be resolved through good faith negotiations. If not resolved within 30 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.